[Active Pooling] Training & Quality Supervisor (Digital Marketing and Technical Account)

Role: Training and Quality Supervisor

Location: Bridgetowne Site

• 1-2 years of Trainer and Quality Manager experience in a BPO environment, specifically managing AdTech, Digital Marketing, or Technical Support accounts
• College Graduate.
• Can join first week of June

Responsibilities:

Quality Management

• Supervise and manage daily activities of the Quality (QA) team supporting Content Moderation operations.
• Ensure moderation decisions align with platform policies, guidelines, and regulatory standards.
• Monitor quality scores, accuracy rates, and error trends across moderation teams.
• Conduct regular audits, deep dives, and root cause analysis on quality defects.

Coaching & Performance Improvement

• Provide structured feedback, coaching, and action plans for moderators and QA analysts.
<...