1 Year Live Chat Customer Service - Insurance | Up to $3800 #NKA

Location: Eunos

Duration: 12 months contract

Working Hours: Mon - Fri, 9 - 6

Salary: Up to $3800 + 1 month bonus

• Attend to enquiries and requests from phone calls/live chats in a professional, efficient, accurate and prompt manner
• Resolve customers’ / financial representatives’ complaints and problems at first touchpoint resolution with good closure
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
• Ensure effective and timely follow-up as promised to customers / financial representatives
• Assess appeals and put up recommendation to Managers/Head/HOD
• Perform additional or overtime duties during operational exigencies when required
• Assist with ad-hoc initiatives/projects when delegated by management

• Minimum Diploma/d...