12 Months Helpdesk Engineer Lead, Raffles Place

Summary: You will act as the primary lead for End User Services, delivering whiteglove, businesscritical technology support to senior management and corporate users. This role requires a highly proactive, ownershipdriven professional who treats the business as their own, ensures service excellence, and leads a small onsite support team with maturity and accountability. The incumbent will serve as the face of IT to the business, particularly for VIP and executive users, ensuring stability, user confidence, and seamless daily operations across modern digital workplace technologies. Responsibilities: Leadership & Ownership Act as the End User Services Lead, managing and mentoring 1-2 support staff, setting service standards, priorities, and daily execution. Demonstrate a strong sense of ownership, proactively identifying risks, gaps, and improvement opportunities rather than waiting for instructions. Treat the digital workplace as mission critical to the business, balancing technology exc...