1st Level B2B Support Engineer

We at Nova, are a very young and dynamic team, the 2nd largest telecom provider in Greece, looking for vibrant and fast thinking “1st Level B2B Support Engineer – Platinum Technician” to be part of our successful team in our “B2B Support team”. 

What will you do:

• Provide first-level technical support to corporate users via phone, email, and ticketing system


• Troubleshoot and resolve hardware, software, and basic network issues


• Manage user accounts, permissions, and password resets (Active Directory)


• Support corporate applications, email systems, VPN, and collaboration tools


• Escalate unresolved or complex issues to 2nd/3rd level support following internal procedures


• Monitor and update incident tickets, ensuring...