1ST Line IT Support

A well-established national organisation is looking for an IT Support Analyst – 1st Line to join its support team based in Inverness.

This is a varied and fast-paced role providing first-line technical support across a multi-site business environment.

Responsibilities will include acting as the first point of contact for IT support queries, triaging and prioritising incoming issues, and providing first-line technical support across hardware, software and internal systems.

Experience with remote support tools and basic networking concepts would be advantageous.

This opportunity would suit someone with a proactive approach who enjoys problem solving and delivering excellent customer support within a collaborative team environment.

Person specification:

• Previous experience within a 1st line IT support, helpdesk or service desk environment
• Confident acting as a first point of contact for technic...