1st Line Support Technician

Job Title

1st Line Support Technician

Contract Type

Permanent Full-Time

Salary

Up to £28,000

Benefits

Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme

Location

Onsite

Working Hours

Shift pattern between 0800 and 1745

Role Responsibilities

• Diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements
• Raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy
• Be proactive with case follow‑ups and ensuring customer satisfaction according to our KPIs
• Achieve individual KPIs and contribute to the success of the department
• Answer telephone calls from customers with technical problems and queries
• Attend customer premises when required, troubleshooting har...