1st Line Support Technician

This range is provided by Premier Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Premier Group

I am currently working with a brilliant established legal firm in central London who are looking for a passionate and enthusiastic '1st Line Support Technician' to join their team on a permanent basis.

The Successful Candidate must have at least 1 year of experience working as a Support Technician for a Law Firm.

Location: Central London (Hybrid - rotating schedule: 2 days in the office one week, followed by 3 days the next week)

Start: ASAP

Responsibilities:

• Provide tech support for hardware, software, and peripherals.
• Log support calls, document outcomes, and update users.
• Resolve calls promptly and within SLA targets.
• Redirect/escalate support requests as needed.
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