1st line/2nd line support engineer

Johannesburg, South Africa | Posted on 23/04/2026

Job Title 1st / 2nd Line Support Engineer – Microsoft 365

Remote: South Africa

Role Overview

We're looking for a capable 1st / 2nd Line Support Engineer with a strong interest in the Microsoft 365 stack to help support, maintain, and improve our customers modern workplace environments. You'll be the first point of contact for incoming tickets — triaging issues, resolving what you can at first line, and escalating the rest to our senior engineers within SLA. You'll work closely with the wider team to deliver consistent, high-quality service across our client base.

Key Responsibilities Support & Triage Act as first point of contact for incoming helpdesk tickets across our client base Triage, prioritise, and categorise tickets in line with SLA commitments Resolve 1st line issues directly and progress 2nd line tickets where skills allow Escalate complex issues to 2nd / 3rd line engineers with clear, well documente...