24/7 App Monitoring Support Specialist - TSSCI w/ Poly

Job Description
Insight Global is seeking a dedicated 24/7 Application Monitoring and Support Specialist to support a federal customer. In this role, you will be responsible for ensuring the continuous availability and performance of our applications by monitoring systems, providing user support, and performing first-line troubleshooting. This position requires a commitment to working rotating shifts to provide around-the-clock coverage. You would be supporting ChatSurfer and Bodhi Applications.

Responsibilities:
Real-Time Monitoring:
Continuously monitor application performance and system health using monitoring tools and dashboards.
Identify and respond to alerts and notifications in a timely manner.

User Support:
Provide timely and effective support to users experiencing application issues.
Document user issues and track them to resolution, ensuring a positive user experience.
Communicate with users to gather detailed information about issues a...