24*7 Service Desk Analyst

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

This role is based from our Hartlepool office.



You will have 1st line experience in proving IT service for users in the following:

• Demonstrate excellent customer service and influencing skills across various mediums.
• Knowledge of using Microsoft office suite (i.e. Outlook / Excel )
• Flexibility in approach
• Self Motivated
• Ability to make decisions and take ownership
• Strong communication skills
• Excellent attention to detail
• Ability to follow instructions
• Experiencing of working in a first line role and a understanding of ITIL is desirable but not required

Role involves:

• To recognise the importance of good timekeeping, which ensures punctual login to the phone sy...