3rd Line Infrastructure Engineer – Azure / Windows Server / Networking

What you will be doing

• Acting as final escalation point for complex technical issues
• Maintaining and improving customer IT infrastructure, including patching and upgrades
• Designing, implementing, and supporting technical solutions across server, cloud, and network environments
• Contributing to infrastructure change, system improvements, and new deployments
• Supporting client onboarding and producing high‑quality technical documentation
• Providing guidance and technical direction to first and second line teams
• Working within change control and service management processes
• Supporting customers professionally via phone, email, and self‑service portals
• Participating in an on‑call rota (up to one week in every four)
• Continuing technical development through training and certifications

A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one‑hour lunch ...