Academic Success Manager

About the CompanyElsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well-being and to share and expand the breadth of human knowledge.

About the Job

Drive renewals across the LATAM region by ensuring customer satisfaction and high NPS through faculty and student engagement. Drive customer outcomes through usage, adoption, and strong implementation.


Responsibilities
+ Be the trusted partner for our customers, creating opportunities to improve educational outcomes by integrating our platforms into their daily practice   (including train the trainer and end user sessions) 
+  Build engagement plans for key acc...