Account Delivery Manager

Job Description
We are seeking an experienced Account Delivery Manager to lead a team providing application maintenance and support services for our customer’s Computer Aided Dispatch (CAD) systems. The ideal candidate will be local to the New York City area, possessing strong client management skills, and having a proven track record in managing teams delivering mission-critical IT services. This resource will oversee the delivery of application maintenance and support services for critical systems, ensuring high availability, performance, and reliability. You will act as the primary point of contact for stakeholders, fostering strong client relationships and ensuring client satisfaction. This involves managing, mentoring, and leading a team of technical professionals responsible for system maintenance, incident resolution, and enhancements. A core responsibility is also collaborating with the customer leadership to understand operational needs, align service delivery with expectat...