Account Manager II at Meltwater Toronto

Become an integral part of Meltwater as an Account Manager II, focusing on account growth for SaaS customers. This role offers a hybrid work culture, enhancing work-life balance.
Meltwater is seeking an attentive Account Manager with a minimum of 4 years' experience in account management. You will oversee account renewals and develop strategies tailored to customer needs, driving engagement and retention. Your collaboration with Customer Success and Renewals teams will be critical to fostering strong relationships.
Key Responsibilities:
• Manage account transitions from Client Acquisition
• Optimize customer retention with strategic planning
• Execute upselling and cross-selling within accounts
• Engage with stakeholders to monitor satisfaction
• Implement proactive sales processes during renewals
Requirements:
• Preferred Bachelor’s degree or higher
• Proven experience in account management, especially in SaaS
• Strong strategic thinking and communicat...