Account Manager (IT Services - MSP)

Account Manager (IT Services - MSP) - London, Hybrid - £45k - £50k + OTE + excellent benefits

Are you a high-performing tech relationship builder ready to own a thriving portfolio? A rapidly growing, well-established London MSP is looking for a dynamic Account Manager. This isn't just about maintaining accounts-it's about driving high-impact commercial success, building rock-solid partnerships, and unlocking major expansion potential!

Key Responsibilities include:

• Portfolio Health: Track satisfaction signals and proactively resolve risks to maintain a 95%+ retention rate.
• Account Profitability: Manage scope creep and align client pricing with delivery costs.
• Contract Compliance: Manage accurate documentation, client records, and timely renewals.
• Client Growth: Conduct QBRs, identify whitespace, and lead consultative upsell/c...