Account Manager - Premium Concierge Operations

We are hiring an experienced
Account Manager
to lead a premium concierge team for a Grade A commercial development in Singapore. This is a client-facing leadership role responsible for managing a full concierge team across office-hour and extended-hour operations. The ideal candidate should come from hospitality, premium property services, serviced offices, aviation, luxury retail, facilities services, or outsourced manpower operations. Key Responsibilities
Act as the main point of contact between the company, client representatives and the deployed concierge team. Manage a team of 10 concierge personnel across office-hour and extended-hour rosters. Plan and maintain staff rosters to ensure full manpower coverage. Maintain accurate daily deployment, attendance and shift records. Manage leave planning, urgent absences, replacement staff and backfill activation. Handle escalated issues, complaints and service recovery professionally. Prepare and submit operational reports, incid...