Account Manager - U.S. Retail

ESG is a SaaS provider serving competitive retail energy suppliers. You will own a portfolio of retail energy clients, drive upsell, renewals and expansion, and be the trusted advisor on best practices and product usage. This role requires hands-on retail energy experience, strong commercial instincts, and the ability to navigate nuance across markets.

Position Responsibilities

• Own end-to-end account health for a portfolio of retail energy clients, driving strategic alignment through QBRs, roadmap discussions, and executive-level communications.
• Lead renewal strategy and timelines, forecast risk, and execute mitigation plans to protect GRR and NRR.
• Drive proactive retention by monitoring account engagement, identifying early signs of churn risk, and implementing targeted interventions to strengthen long-term client value.
• Develop and maintain strong client relationships, identifying and closing expansion opportunities across modules,...