Account Partner Director

Responsibilities

• Exceed CSG Success Cloud growth and bookings targets, while ensuring organizational health and customer satisfaction goals as a territory leader
• Deeply understand each customer’s business context—motivations, industry dynamics, strategic goals, and critical KPIs—to co-design initiatives that deliver measurable outcomes, not just services delivery
• Lead with an outcomes‑based selling approach, structuring engagements around value realization milestones and platform adoption metrics
• Engage C‑Level executives using a consultative, insight‑led approach that positions Salesforce as a long‑term transformation partner—not a vendor
• Build compelling, customer‑specific business cases that connect proposed initiatives to concrete KPI impact (revenue, efficiency, time‑to‑value, adoption), ensuring every investment is justified by expected business outcomes
• Develop and manage a territory plan and personalized account p...