Account Specialist

Description We are looking for an Account Specialist to join our team in Mason, Ohio in a contract opportunity with potential for a permanent position. This role is ideal for someone who enjoys building strong client relationships, keeping account information accurate, and delivering responsive day-to-day support. You will partner with clients and internal teams to improve the customer experience, encourage product usage, and help ensure smooth onboarding and ongoing account success.

Responsibilities:
• Manage and refresh client account records in company systems to maintain complete and accurate information.
• Prepare recurring monthly reports as well as tailored reporting requests to support client and business needs.
• Maintain account-related platforms and records, ensuring data integrity and reliable access to customer information.
• Facilitate or support client education sessions that help users understand processes, tools, and available services.
• Work c...