Opportunity Description
Location: Orchard Park or Williamsville, NY (Hybrid after 6 months - 3 days onsite & 2 remote)
Schedule: Monday - Friday (8:00 AM - 5:00 PM
Pay Rate: $20-22/HR (Depending on relevant experience)
6 Month Contract to Hire (Permanent Position)
Description
Handles customer inquiries billing issues complaints and account-related requests. Provides information on company policies assists with problem resolution and ensures customer satisfaction. Emphasizes public relations revenue risk management and adherence to corporate policies. May assist in fraud detection claims investigations and coaching less experienced team members.
Key Responsibilities:
• Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication
• Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution
• Manage day-to-day activities related to utility bi...
Schedule: Monday - Friday (8:00 AM - 5:00 PM
Pay Rate: $20-22/HR (Depending on relevant experience)
6 Month Contract to Hire (Permanent Position)
Description
Handles customer inquiries billing issues complaints and account-related requests. Provides information on company policies assists with problem resolution and ensures customer satisfaction. Emphasizes public relations revenue risk management and adherence to corporate policies. May assist in fraud detection claims investigations and coaching less experienced team members.
Key Responsibilities:
• Serve as a primary point of contact for customers, utility providers, vendors, and third-party suppliers through both written and verbal communication
• Address and resolve customer inquiries and concerns efficiently, ensuring timely follow-up and complete resolution
• Manage day-to-day activities related to utility bi...
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