Account Support Analyst

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

+ Manage queues and cases from Salesforce and MBS to fulfill customer orders, including order entry, administration and shipping.

+ Processes orders and oversees related activities of third-party vendors to ensure orders flow effectively through systems and processes in accordance with the organization's customer service standards.

+ Develops capacity plans t...