Acquisitions lead, customer experience & growth

Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.

Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved Manages all acquisitions activities and the daily running of the acquisitions contact centre Increase customer satisfaction via process improvement initiatives Liste...