Admin & Customer Service Officer (Tuition Centre)

We are looking for an articulate and personable individual to be the face and voice of our tuition centre. Unlike a pure administrative role, this position requires a confident communicator who can build trust with parents, address concerns, and liaise professionally with teachers and external partners.

• Serve as the primary point of contact for parents, explaining curriculum details, class progress, and fee structures clearly and empathetically.
• Conduct parent orientation sessions and handle difficult conversations (e.g., academic underperformance, schedule changes) with professionalism.
• Liaise between teachers and parents, relaying feedback on student progress or behavioural issues.
• Communicate with school partners and external vendors as needed.

• Manage class enrolme...