Opportunity Description
About the Role
- Handle telephone queries and customer feedback/requests regarding accounts, ensuring prompt follow-up.
- Perform debt collection as required.
- Ensure timely updates of customer and payment records.
- Work closely with various Business Units on account management and dispute resolution.
- Process journal entries and reconciliations accurately and timely, and handle ad hoc assignments.
- Polytechnic Diploma or GCE ‘A’ Level.
- Preferably 2 years of experience in debt recovery or customer service.
- Good verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Ability to perform payment reconciliations with high attention to detail.
- Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
- Ability to work under pressure and as part of a team.
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Submit your application for Administrative Assistant (Collection Operations) at SPH Media
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