Administrative Assistant (Luxury Hotel Member Services)

Company Overview TouchPoint has designed and managed loyalty, rewards, and customer engagement solutions for the hospitality industry since 2003. Trusted by leading brands like Marriott International and Mandarin Oriental Hong Kong, TouchPoint combines technology and talent to strengthen hoteliers' connections with local guests. Job Summary Provide timely, professional support to hotel members and assist the Office Manager with administrative tasks, content management, and office operations to ensure smooth daily functioning at the City Hall location. Responsibilities Respond promptly and professionally to hotel members' inquiries via email and phone to ensure high customer satisfaction Manage member app content updates to maintain accurate and engaging information for hotel clients Assist the Office Manager with general administrative duties and office operations to support efficient workflow Handle phone calls positively and professionally to maintain strong client and member relatio...