Administrative Assistant - Service Industry

Job Description

Job Description

Please note; this role is based in Wakefield!

We are seeking a reliable and detail-oriented Administrative Assistant to support daily office operations in a fast-paced service industry environment. This role plays a key part in scheduling, customer communication, billing support, and overall coordination between field technicians and management. Experience in the pest control industry is strongly preferred.

Key Responsibilities

• Answer incoming calls, emails, and customer inquiries professionally
• Schedule service appointments and coordinate technician routes
• Support dispatching and daily service logistics
• Maintain accurate customer records, service histories, and documentation
• Assist with invoicing, billing, and payment processing
• Support contract setup, renewals, and customer follow-ups
• Communicate with techn...