Administrator, BXT, Benefits, Service Excellence

Be part of Amazon's HR team and help shape the benefits experience for every Amazonian. We are looking for an Administrator BXT, Benefits Service Excellence to own end-to-end process management and drive operational excellence across benefits operations.

In this role, you will manage cases and escalations, coordinate with vendors, execute payroll reporting, and lead process improvement initiatives — all while ensuring compliance and timely delivery against SLAs. You'll dive deep into systemic issues, identify root causes, and implement solutions that enhance efficiency and outcomes for the team.

Position Responsibilities

Case & Escalation Management
•Provide case management support for items raised by HRA II
• Own escalation management and drive timely resolution within SLA

Process Management
• Execute vendor and payroll reporting (medium complexity)
• Manage adjudication processes (medium to high complexity)
• Perform manual enro...