Adv Med Support Assistant

Summary The Dayton VA Medical Center is looking for an Advanced Medical Support Assistant (AMSA). This position is assigned to the Primary Care Service and is responsible for administrative/clerical duties in support of patient care, including the implementation and sustainment of the VHA Primary Care Patient Aligned Care Team (PACT) initiative. Responsibilities VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include, but are not limited to: Provides outstanding customer service on a routine basis by actively listening to customers with respect and concern. Pays attention to details of the customer's needs and helps the customer arrive at a satisfactory solution in a timely manner. Responds to inquiries from Veterans, Medical Center staff and other agencies regarding Veteran's entitlement to care. Utilizes his/her knowledge of Primary Care clinic procedures and processes in order to accurately schedule appointments in Electronic Health Record Modern...