Advisor I - Customer Service (Trilingual: English/Portuguese)

We are seeking a Customer Service Advisor I to join our team in a trilingual Customer experience role (English, Portuguese, and Spanish). The ideal candidate will provide high-quality customer assistance, help identify customer needs, and guide them toward relevant certifications and solutions while delivering basic technical support.

Qualifications

• English: B2 level (required)
• Portuguese: A1,B1+ level (required)
• Spanish proficiency required for internal communication
• Minimum 6 months of experience in customer service or customer support roles
• Strong verbal and written communication skills
• Ability to work in a fast-paced and customer-focused environment

Key Responsibilities

• Support customers who contact the service center by identifying their needs and providing clear and helpful information
• Guide customers by explaining available certifications and learning resources that align...