After-Sales Engineer

Responsibilities

1. Handle customer after-sales service requests and complaints and resolve issues in a timely manner

2. Maintain good communication and relationships with customers, understand customer needs and provide timely feedback

3. Analyze after-sales service data, formulate improvement measures, and continuously enhance service quality and customer satisfaction.

4. Develop and refine after-sales service processes and standards to ensure the quality and efficiency of after-sales services

5. Maintenance Services: Replace spare parts, conduct inspections and maintenance, track and report issues, and provide service feedback.

Qualifications

1. Nitec or Diploma and above, preferably mechanical engineering, mechatronic, automation, electronic engineering, or related fields.

2. At least 3 years of work experience in a relevant field, preferably experience in after-sales service and ma...