After-sales Service Manager

About the Company

As the biggest engine manufacturer in China, Weichai Group is looking for a high-performance After-sales Service Manager for engine service and channel development. This position will be mainly responsible for the Brazil market, but also include the Guyana market, planning and implementing all directing activities of Weichai engines service activities.

About the Role

This role will focus on managing the operations of the service center and ensuring customer satisfaction through effective service management and continuous improvement activities.

Responsibilities

• Manages all operations of service center including service staff and supervisors;
• Resolves most complex business problems for those on the team;
• Leads continuous improvement activities by reviewing, changing, and improving processes in line with changing customer expectation...