Aftersales Admin and Customer Service

Administration and Customer Service Retention and Satisfaction.

1. Administrative support and perform customer relations duties in the service department.
2. Perform and process service-related paperwork inclusive of issuance of Purchase Order, Purchase Invoice, Payment Requisition.
3. Collect customer payment and complete payment processing transactions, maintain billing records and invoices, and handle bookkeeping duties.
4. Prepare, compile and submit related reports and documents on timely basis.
5. Support and work in close collaboration with the service manager. Greet customers, coordinate appointments and services.
6. Assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.
7. Perform any other duties as assigned by superior.