Aftersales Manager

Job Description

Our client is a busy main dealership who are looking to recruit an experienced and successful Aftersales Manager to run their service department.

Aftersales Manager Role:
To oversee all aspects of the Service Department operations 
Reviewing CSI surveys and other measures for monitoring customer satisfaction
To challenge and drive the performance of the Service department staff
Manage, coach and motivate your team to build long-term staff delight and potential progression
Controlling costs for the department
Monitoring performance against agreed targets / budgets
To control the recruitment process, as required
Performance analysis to identify areas of weakness and appropriate, targeted marketing activity.
Review Service KPIs on a regular basis to track / monitor performance and identify trends

Aftersales Manager Requirements: 
Previous experience as a Ser...