Aftersales Manager

Job Description

Energis is recruiting for an Aftersales Manager for our growing engineering client based in South Down.

You will oversee a small team and be responsible for providing a responsive, efficient and cost effective after sales service to customers,

which exceeds their expectations.

Responsibilities:

· Identify, assess and approve repair subcontractors, establish SLAs and terms, and coordinate response activity as required.

· Undertake customer relationship management activity, source feedback on quality of product and the service from the organisation

· Create SLAs for dealers.

· Maintain updated customer pricing booklet to ensure speedy and accurate quotations for repair.

· Liaise with customers on breakdowns and spare part requirements to include creating recommended spare parts lists for dealers.

· Undertake Monthly Warranty ...