Aftersales Service Senior Specialist (Quality Control)

Responsibilities

• Conduct Tier 2 post-audits and quality assessments for Service Shops/Distributors to ensure full compliance with company procedures, regulations, and service standards.
• Analyze audit and assessment results to identify operational gaps, quality issues, and non-compliance areas.
• Develop corrective action plans, improvement initiatives, and remediation measures for identified weaknesses.
• Monitor implementation progress and support Service Shops/Distributors in achieving quality improvement targets.
• Collaborate closely with internal stakeholders to continuously enhance aftersales service quality and customer satisfaction.
• Prepare assessment reports and provide recommendations to management.

Requirements

• Bachelor’s degree in Engineering, Automotive, Business Administration, or related fields.
• Minimum 3–5 years of experience in Quality Control, Aftersales Operati...