Agency Innovation & Technology, Analyst

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

To support both Agency Innovation & Tech on reporting, analytics and to manage and optimize AIA’s GenAI chatbot (TANYA) by ensuring high-quality knowledge base, response accuracy, and seamless BOT operations, while supporting the transition to Group-level AI solutions.

Job Responsibilities:

Assist with tracking, monitoring and preparation of Digital & AI model reports including performance dashboards to enable Business to evaluate effectiveness and results of campaigns/initiatives launched.

Provide data and insights required on adoption and usage trend for AIA Life Planner App, iCari, eSales Builder and app gamification.

Support day-to-day operations of Gen AI chatbot TANYA, ensuring consistent performance and reliability. Handl...