Agency maintenance manager

Manager – Assurance, Risk & Compliance – Santam Broker Solutions (SBS) Risk & Governance team. Based in Cape Town offices.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE? Productivity, Performance & Team Management Develop, implement, and maintain productivity and performance management frameworks. Establish and track performance baselines (individual and team). Monitor, analyse, and report on SLA achievement and turnaround times. Identify performance gaps and implement targeted corrective and developmental actions. Ensure accountability, consistent standards, and effective supervision across the team. Operational Oversight of Intermediary Onboarding & Data Maintenance Oversee end‑to‑end onboarding of intermediaries across all Santam distribution channels. Ensure ongoing maintenance of intermediary data, including quality, accuracy, and compliance. Maintain strong process governance during the transition from Infra to SIAS. Safeguard data integrity and operational continuity during...