Opportunity Description
Introduction
Client satisfaction will be your ultimate goal in this role.
As a Call Center Service Operations, you will be on the front line serving our customers.
You'll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex technical problems.
If solving problems and helping others succeed excites you, let's talk!
Your Role and Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide callers through troubleshooting, navigating the company site
or using the products or services
Ability to Multitask and use different sources of information to solve customer issues.
Required Technical and Professional Expertise
1 year of Experience in Customer Service / Call Center roles
Proficiency in English and nativ...