AI Automation Specialist, Customer Experience

About Us

Hyprwork is a fast-growing operator of direct-to-consumer brands in health and wellness. Our flagship brand, Rejuvacare, has scaled 12x in a single year to nearly 150 people across 15+ countries. We ship primarily to the United States and serve hundreds of thousands of customers who trust us with their health. Every customer interaction is a brand moment, and we are building the AI infrastructure to make every one of those moments better, faster, and more consistent.

The Role

This is not a customer service role with AI sprinkled on top. This is a technical role for someone who builds, ships, and iterates on AI-powered systems, and whose domain happens to be customer experience.

Hyprwork's CX operation serves a large and growing customer base across email, phone, and chat channels. The current setup runs on Richpanel and Aircall, supported by a team of human agents. The problem is efficiency: resolution times are too long, containment rates...