AI-Driven Product Leader, B2B SaaS

As a Principal Product Manager, AI-Driven Support you'll help drive strategy and execute the roadmap for AI-driven support, which will become a critical component of our WEX™ platform. Your expertise will be instrumental in minimizing digital friction faced by employees, helping workforces get back to peak productivity.

Responsibilities:

• Contribute to the strategy for AI-driven support, aligning with the broader goals of the WEX™ platform.
• Utilize AI-driven insights and customer feedback to innovate and improve the offering.
• Work closely with cross-functional teams including engineering, design, and data analytics to build and refine features.
• Interact with IT teams and end users (employees) to gather feedback, understand their needs, and ensure the offering's features are effectively addressing those needs.
• Apply agile methodologies to manage the product development lifecycle, adapting quickly to new trends and user feedback...