AI Operations Lead

Position Summary

New York University's AI Center of Excellence (AI CoE), housed within NYU Information Technology, is responsible for building and scaling the university's AI platform, programs, and literacy efforts across faculty, staff, and students. NYU IT has an exciting opportunity for an AI Operations Lead to join this growing team. The selected candidate will own the day-to-day operational functions of the AI CoE — managing the support queue, provisioning access to commercial AI tools, maintaining operational documentation, and supporting event and communications logistics. This role serves as the primary point of contact for the NYU community seeking access to AI tools and services, and acts as a first-line escalation filter ensuring that only complex issues reach senior staff. The incumbent will play a critical role in enabling the CoE to scale its programs and platform without operational bottlenecks.

Qualifications

Required Education:
Bachelor's...