AI Specialist, Customer Success

Job Description Why This Role Why Now The world of customer experience isn't just evolving—it's being revolutionized. At Zendesk, we don't watch the future unfold. We build it. As the architects of the AI-powered Resolution Platform, we're resetting the standard for what customer service—and customer success—can mean on a global stage. Mission The
AI Specialist, Customer Success
is a hands-on customer advisory expert dedicated to accelerating Zendesk customers' realization of business value from our advanced AI agents. You will work across all levels of the customer's organization—from CXOs and experience leaders to Zendesk administrators and product development teams—ensuring customers maximize their outcomes, drive innovation, and realize ROI from Zendesk's industry-leading AI solutions. Overarching Objective For The Role Accelerate Business Value Realization: Dedicated to helping Zendesk customers quickly realize the business value from their advanced AI agents. Maximize Outco...