Ai Voice and Text bot engineer (Testing + PM)

Key Responsibilities

AI Development & Integration

• Build and deploy AI voice agents and chatbots (inbound and outbound)
• Design conversational flows for sales, customer service, collections, and support
• Integrate with APIs, CRMs (Salesforce, HubSpot, GoHighLevel), and telephony systems (Twilio, SIP, 3CX)
• Work with LLM-based and speech-to-speech architectures

Testing & Quality Assurance

• Conduct end-to-end testing of AI conversations (voice and text)
• Identify issues in latency, intent recognition, response accuracy, and conversation flow
• Perform A/B testing and prompt optimization
• Analyze transcripts, logs, and analytics to improve performance

Project Management

• Manage client deployments and timelines
• Coordinate between engineering, sales, and customer success teams
• Translate business requirements into AI workflows <...