Allied Universal Customer Service Bilingual Role

Be part of Allied Universal’s team in Mississauga as a Bilingual Customer Service Operator. Your role focuses on effective communication and incident management in a bilingual setting.
In this role, you will handle call and email inquiries, dispatch vital alarm notifications, and maintain accurate client records. Your responsibilities will include creating reports and assisting with staff scheduling. This position is ideal for candidates proficient in both French and English, looking to thrive in a supportive environment.
Key Responsibilities:
• Answer calls and manage email inquiries professionally
• Dispatch calls to relevant departments and ensure timely communication
• Maintain thorough records and client databases
• Generate shift reports and assist with payroll processing
• Provide insights and support during incident escalations
Requirements:
• Bilingual fluency in French and English
• Prior experience in customer service settings
• Strong commun...