Analista de Suporte à Gestão e Melhoria Contínua da Operação

**Who We Are**

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

**The Role**

Responsible for managing and continuously improving operations by monitoring problems, anomalies, and improvement initiatives, ensuring compliance with deadlines, SLAs, and performance indicators. This role requires strong analytical skills, process-oriented thinking, and close collaboration with technical teams, business stakeholders, and external vendors, ensuring governance, quality, and traceability of deliverables.<...