Analista De Suporte

Come to one of the biggest IT Services companies in the world! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for a Support Analyst (Analista de Suporte Jr/Pl) .Responsibilities: Incident & Service ManagementProvide second-line investigation and diagnosisResolve and close incidents/service requests within SLA timelinesEscalate unresolved incidents within agreed timescalesLog and maintain accurate ticket details in accordance with processesKeep tickets updated until resolutionCommunicate incident progress clearly with clientsCoordinate with IT teams and third-party providers to resolve issuesEnd-User Support & Device ManagementPerform IMAC (Install, Move, Add, Change) activities for e...