Analyst - Customer Service

Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. How you'll make an impact Responsibilities: Professionals in this group are responsible to manage inbound calls and customer service enquiries. Individuals identify and assess customer’s needs and work with the team to resolve issues. They are also expected to manage the entire issue management process for clients & ensure necessary follow up actions are taken to r...