Analyst, Genesys Cloud Support

Cardinal Health

Taguig, Metro Manila, Philippines Full time June 09, 2026

Opportunity Description

Key Responsibilities:

Responsible for end user support of the Genesys Cloud environment.

Deliver excellent customer service to resolve customer issues, questions, or concerns regarding the Genesys Cloud platform.

Document user support request in our ServiceNow helpdesk software.

Ability to implement moves, adds, and changes within Genesys Cloud.

Work with our Genesys Cloud support partner to escalate and resolve individual or system wide issues in a timely manner.

Configure monitoring to proactively detect and alert on Genesys Cloud issues and errors.

Qualifications

0-2 years in a role supporting a CcaaS or CaaS platform.

Experience troubleshooting Windows desktop issues

Strong English communication, problem solving and analytical skills

Bachelor’s Degree in related field or equivalent work experience

Desired Qualifications

Genesys Cloud support experience.

Full time Computer Occupations

Submit your application for Analyst, Genesys Cloud Support at Cardinal Health

Location Taguig, Metro Manila

Country Philippines

Type Full time

Category Computer Occupations

Posted June 09, 2026

Deadline July 19, 2026