Analyst-Service Ops Support

Role: Analyst – Service Ops Support

Job Location: Allianz Services, Trivandrum or Pune

Key Responsibilities

• Incident Management & Monitoring
• Monitor data pipeline status and health to ensure optimal performance and proactive issue identification
• Monitor Incident Management (IM) queue for assigned incidents and prioritize based on urgency and impact
• Acknowledge user queries and incidents promptly, ensuring timely response SLA compliance
• Gather necessary information and perform initial troubleshooting to determine root cause of issues
• Open, track, and manage tickets for assigned users, following up with involved parties until resolution
• Verify and valida...