APAC Team Client Services Manager

ABOUT THE POSITION The MSM Manager APAC leads the Members Services Manager function across Singapore and Hong Kong, overseeing a team of 7 direct reports. This role is accountable for team performance, service governance, process excellence and cross-functional alignment to ensure consistent execution of the MSM service model for Le Club FICOFI® members across the region. As a key pillar of local APAC management, the MSM Manager drives clear decision-making frameworks, reduces operational exceptions, and ensures the team operates efficiently and consistently. The role serves as the primary interface with Sales / Le Club FICOFI® Advisors, Operations & Transports, Finance, Marketing & Events, and IT, particularly during tooling evolution, process changes and ERP-related transitions. On a day-to-day basis, the MSM Manager supports the team in their operations, handles escalations, coordinates cross-functional initiatives, implements new tools, and proposes solutions to operational challen...